Frequently asked questions

Plain answers to the questions people usually ask first.

Quick answers about home IT support, small business support, Microsoft 365 and getting started.

Quick links

Jump to the bit that sounds most like you.

Home users welcome Windows & Mac support Microsoft 365 help

Home users & home offices

Do you help home users as well as small businesses?

Yes — we support home users, homeworkers, sole traders and small businesses.

Can you help with slow laptops, patchy Wi‑Fi and printers?

Yes — slow PCs or Macs, patchy Wi‑Fi, printer issues, accounts, email setup and new devices are all fair game.

Do you support Windows PCs and Macs?

Yes — support is available for Windows PCs, Macs and Microsoft 365.

Do you offer remote support?

Yes — many issues can be handled remotely, and that is often the quickest option.

Small business support

Can you help with Microsoft 365, Outlook, Teams and OneDrive?

Yes — we can help with setup, sign-ins, Outlook, Teams, OneDrive and SharePoint access.

Can you help with new starters, laptop setup and device rollouts?

Yes — that includes new devices, replacements, onboarding, offboarding and rollout work.

Do you only do ongoing support contracts?

No — ongoing support is one option, but one-off help and project work are fine too.

How support works

Do I need to know the technical details before getting in touch?

No — a plain-English description is enough to get started.

Do you only cover West Sussex?

West Sussex is the local base, but remote support is available across the UK.

Still wondering?

That is exactly what the contact page is for.

You do not need a polished brief. A simple message is plenty.