Services

Services for homes and small businesses.

Practical support for Microsoft 365, devices, Wi‑Fi, setup work and day-to-day IT issues.

Managed IT Support Best fit: SME

Day-to-day support for small businesses that need dependable help.

Typical work included

  • User support and troubleshooting
  • Remote fixes for common issues
  • Software installs and updates
  • Windows PC, Mac, printer and peripheral support
  • Performance troubleshooting

Good fit for

Small businesses that need quick support without an internal IT team.

Intune & Endpoint Management Best fit: SME

Endpoint help for businesses that want devices set up and managed properly.

Typical work included

  • Intune setup, improvement and tidy-up
  • Windows Autopilot rollout
  • Compliance and configuration policies
  • Application deployment
  • Endpoint troubleshooting and standards

Why it matters

Better-managed devices are easier to deploy and support.

Microsoft 365 Support Best fit: Home & SME

Help with email, files, Teams and sign-ins.

Typical work included

  • Microsoft 365 setup support
  • Email, Outlook and mailbox help
  • SharePoint and OneDrive setup
  • Teams support
  • Access and sign-in troubleshooting

Why it matters

When email, files and sign-ins work properly, everything runs better.

Security & Backup Basics Best fit: Home & SME

Simple steps to protect accounts, devices and files.

Typical work included

  • MFA setup and tidy-up
  • Safer sign-in and access controls
  • Device security basics
  • Email protection guidance
  • Backup and recovery advice

Best for

A good fit if you want the essentials covered.

Projects, Rollouts & Setup Work Best fit: Home & SME

Help with new devices, replacements, onboarding and tidy setup work.

Typical work included

  • New PC, Mac and laptop setup
  • Device refresh projects
  • User onboarding and offboarding
  • Documentation and simple how-to notes
  • Basic end-user guidance

Why clients value this

Good setup work saves time later.

Home User & Home Office Support Best fit: Home users, homeworkers & sole traders

Friendly help for the home issues people get stuck on.

Typical work included

  • Slow laptop, Windows PC and Mac troubleshooting
  • Home Wi-Fi troubleshooting
  • Printer and scanner setup
  • Email, passwords and account help
  • New Windows PC, Mac and device setup

Good fit for

Ideal for laptops, printers, Wi‑Fi, email and new device setup.

How we work

A simple process from first message to fix.

1

Understand the problem

Start with the issue in plain English.

2

Fix the essentials first

Fix the biggest issues first.

3

Make the right improvements

Make sensible improvements for reliability and security.

4

Support and refine

Support and tidy-up work where needed.

Approachable support

Support for people who just want things working

  • Home and business support.
  • Plain-English help for Wi‑Fi, printers, email and new devices.
  • Microsoft-focused support for businesses that need more control.
  • Practical, calm advice.

Support that stays clear and easy to work with.

Need a starting point?

Common reasons people get in touch

  • A home laptop is slow, unreliable or difficult to use
  • Wi-Fi, printers or sign-ins keep getting in the way
  • Microsoft 365 needs sorting out for a small business
  • New starters, replacement devices or rollout work are taking too long
Next step

Not sure which service fits?

That is common. Just describe the problem and what you want to improve.